Returns & Refund Policy

Cancellation

An order placed and confirmed can be cancelled till dispatch of the Products from our end. Once the Products are dispatched to you, you may deny or refuse to take delivery of the Products, upon which the order will be cancelled, and refunds will be made as per these Terms of Use.

Replacement & Refunds

Replacement process must be initiated within [24] ([twenty four]) hours from the time of receipt of order by the User. The Product must be in an unused state before seeking for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product. We do not offer a Return Policy once the product is delivered and opened by the customer.  

Refund is initiated once we receive the product at our warehouse. It is credited to actual source account within 5–7 business days after initiation.

Exchange

Any request for replacement will be accepted only after inspection of the Product. Once the replacement request is placed with the customer service

Replacement can be requested if the following conditions apply to at least any one of the following:

i. Product received is physically damaged; or
ii. Product received has missing parts; or
iii. Product received is different from their description on the product detail page; or

For the above mentioned scenarios, please contact us at: infinix@infinixstore.in or visit the nearest service Center.

f. At every step of the replacement process, we shall keep you updated through emails and/or SMS. However, if you have any queries before, during or after the replacement is completed, feel free to contact us at: infinix@infinixstore.in.

Order, Delivery & Returns – Important Information

We want to ensure a smooth and hassle-free shopping experience for you. Please read the points below carefully:

 

Address & Delivery

• Customers are requested to double-check the delivery address while placing the order.
• An incorrect or incomplete address may result in delivery failure or return of the shipment.

Damaged / Defective / Wrong Product

• If you receive a damaged, defective or incorrect product, you must inform us within 24 (twenty four) hours of delivery.
• To help us verify and resolve the issue efficiently, customers are required to share an unboxing video recorded within 24 hours of delivery.

The unboxing video must:

• Clearly show the sealed package from all sides (360° view)
• Clearly display the shipping label
• Be recorded continuously without breaks or edits until the product is fully unboxed

Please note that edited, tampered or incomplete videos will not be accepted for replacement, exchange, or refund.

• If the outer package appears damaged at the time of delivery, customers are advised not to accept the order.
• For damaged, defective or incorrect products, the shared unboxing video will be reviewed by our team and once verified an exchange will be initiated in accordance with this policy.